Shipping & Returns

Shipping

Q: What’s the shipping cost?

A: All shipping charges will be calculated automatically when you check out based on your total order amount and your shipping country.

Q: Do you offer free shipping?

A: Yes. Male’ based deliveries are free for any order above MVR 200.

Q: Which country do you ship to?

A: We ship worldwide! You will find your shipping charges based on your shipping country at the checkout page. Rates may vary.

Q: Can I get a refund on import duties?

A: Any import duties and taxes are charged once the parcel has reached the destination country and the recipient of the parcel must pay for these charges. Unfortunately, we have no control over these charges as customs policies vary from country to country. If you have any questions related to customs charges, you are advised to contact your local customs office.

Q: Which courier company do you use?

A: We use various courier companies to ensure all parcels arrive on time.  Tracking numbers will be provided when we process your order, together with a tracking link. At this current moment customers are not allowed to choose the courier company to be used.

Q: When will I receive my parcel?

A: For local orders placed before 2 PM on weekdays:

- Male’ City: same working day

- Villingili and Hulhumale’: within the next working day

- Any other Exceptions: within the next 2-10 working days

For International orders: 3 -15 working days. 

*This may be extended during peak periods. We will contact you if there is a delay in the processing of your order. In the event of unforeseen circumstances, irrespectively of the fact that whether they are related to the activities of Euphoric Retail or the activities of our assigned courier companies, the delivery date could be extended. We will do our very best to keep you informed should any such circumstances arise.

Q: Where can I find my tracking number?

A: You will receive 2 emails after your order is completed: one to confirm that your order was received, and another when your parcel is shipped. The latter email will contain your tracking number. Do check your spam box or “Promotions” folder.

Q: How do I add/change the items in my order, or my shipping details, after I have placed my order?

A: Contact us as soon as you can (hello@euphoricretail.com or call +9607731666), and we'll try our best to assist you. Unfortunately, if the item has already been processed and/or shipped, we will not be able to make changes to your order. Luckily, we have a simple return process!

Returns 

Q: Do you accept returns?
Q: How do I make a return?
Q: How do I return unsatisfactory item(s)? 
Q: What should I do if I received defect item(s)?

A: Our priority is to keep our customers happy. We do offer easy return service so that you can shop with ease. If you aren’t satisfied with your purchase and it does indeed fit into our Returns T&C, simply return them. Please do make sure that all products are returned in its original condition with tags intact. Returns are only not applicable for sale and promotional based items.


You may return items at our pickup/drop-off point, either for exchange, online store credit, or a refund in the original method of payment (we ask for you to kindly contact our customers service at (hello@euphoricretail.com or call us at +9607731666 before doing so). Click HERE to see our store locations and opening hours.

International Orders


We provide easy returns but do note that the cost of returns will be your responsibility.

We issue two forms of refunds:
1. Store credit
Vouchers are issued and emailed to you immediately following the approval of your return. Please note vouchers must be redeemed within 20 days from the date of issuance. 
2. A refund to the original form of payment
Please allow up to 14 working days for the refund to be received on your end. 

All returns must fulfill our Returns T&Cs below:

  • All item(s) must be returned in the original condition (Original packaging and with tags intact)
  • Returns are NOT applicable for some of the products. Please inquire with us before you proceed with the return request. Cosmetics, accessories such as bracelets that contain sanitary value will not be applicable.
  • Items you wish to return must be mailed back to our HQ within 15 days of receiving your parcel for local orders, and within 30 days for international orders.
  • Euphoric Retail is not responsible for returned parcels until they arrive at our HQ. Please retrain the postage receipt and tracking details as proof of return.
  • All return/exchange requests will be processed within 3 working days upon receipt of returned items.
  • Color may vary across screens and measurements are approximate, although we try to ensure accuracy in both. Returns for such reasons are acceptable for normal priced items, provided that it meets the Returns T&Cs. We reserve the right to refuse to accept returns due to this reason as a defect.
  • Refunds in the original form of payment (e.g. credit cards / debit cards / bank transfers)

If you have any queries or comments, please drop us an email at hello@euphoricretail.com or call us at +9607731666

Q: How do I make an Exchange/Return?

Maldivian Local Orders
You may choose to make exchanges via mail or at our pickup point. Click HERE to see our pickup point location and opening hours.

If you would like to make an exchange via mail, items must be returned to our HQ within 15 days of receiving your parcel.

Please ensure returned items fulfill our Returns T&Cs. Exchanges are subject to stock availability of the item(s) that you wish to exchange.

International Orders

If you would like to make an exchange, items must be returned to our HQ within 30 days of receiving your parcel.
Please ensure returned items fulfill our Returns T&Cs. Exchanges are subject to stock availability of the item(s) that you wish to exchange.